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As a speaker I also have four
major responsibilities to my clients and audiences:
 The first is to listen to
you, my client, so that I may customize your presentation and ensure that
it is relevant to your concerns and those of your delegates in your audience.
The second is to connect with
your audience in a meaningful way that gives them ownership. I achieve
this through stories, metaphors and relevant anecdotes that make the key
points real and applicable to their lives and business.
The third responsibility is
to challenge the audience, to stretch their capabilities, and extend to
them new approaches on how they do their business and live their lives.
The fourth responsibility is
to inspire, energize and leave the audience excited about their future--ready
to take action in both their business and personal life.
I look forward to partnering
with you. I'd love to hear from you if you have any questions about how,
together, we can create a dynamic, exciting and meaningful presentation
for your event.
Terry's most popular presentations
 Effective Leadership Skills at the cutting Edge
Were great leaders such as Gandhi, Churchill and Martin Luther King `born
leaders', or is leadership a learned skill? Actually, this is he wrong
question, because all have the
potential to be effective leaders. Effective leadership is the art of
developing and nurturing special relationships between yourself and those
you lead in order to achieve your outcomes with their support.
You'll learn:
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The 7 key attributes of effective leaders
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Why people are compelled to follow a good leader
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The importance of vision
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How to nurture the power of collective action
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Learn the secrets of effective leadership and how they can will enable
you to be the best leader you can be.
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Compelling Change Management
The forces of change are inevitable. Your response to those changes, however,
is not. In essence there are three ways to view change. (i) You can try
to ignore it; (ii) You can wait until it is upon you and then embrace
it, or (iii) You can be the catalyst for change. Being a change agent
is about attitude. About understanding the significance and processes
of change and being prepared to be part of that process.
You'll learn:
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How you personally respond to change - and how to modify your response
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How to develop strategies for maximizing control of the events occurring
in your life
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How to create a personal action plan to assist you to manage change in
your work and life
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Five steps to become a driver of change rather than a reactor
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This workshop will give you a simple yet powerful formula to equip you
with the skills to be a driver of change.
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Customer Service: Achieving
Communication Excellence
The key to excellence in customer service is effective communication.
So how do you improve, develop and enhance it? This workshop will address
that question by providing innovative communication strategies that will
give you the edge in both face-to-face and over-the-phone encounters with
customers.
Customer Service: Adopting
the Attitude
- Creating rapport
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Key listening and responding skills
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How to match and mirror different communication styles
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How to make your communication compelling
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Skills for communicating over the phone
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Dealing with difficult customers
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Strategies for turning resistance around
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Workshop Outcomes: On completion of the workshop participants will:
Be able to communicate more
effectively with customers and team members;
Be able to deal more efficiently and effectively with difficult customers
Have gained skills for creatively resolving customer concerns.
understand clearly the importance of good communication to customer service
and Know what to do to enhance their customer-focused encounters.
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Relationship Networking
for Success
"Its not what you know, its." Yeah, you know the rest of the
quote. So how do you get to know the `right' people, and more importantly,
how do you get them to know you? The answer is Relationship Networking.
Relationship Networking is about making successful opportunities out of
everyday situations. But getting the most from your network doesn't happen
by accident. Your opportunities begin with a set of little-known strategies
for building relationships that create lasting impressions. Whether you
are looking to get support for your proposals, a promotion or more credibility
within your organization, this workshop will take you through five simple
yet powerful steps to get the results you want. This is not about `working the room'
but rather building rapport and developing trust, these steps will guide you to
networking success.
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