Focusing
on the Invisible: Creating a Culture of Service Excellence
"Essential reading for anyone serious about mastering customer service"
Customer Relationships Manager, Steve Mitchinson - B Digital
Click here to read the
first chapter for free Praise for
Focusing on the Invisible "Essential reading
for anyone serious about mastering customer service"
Steve Mitchinson (recipient of Customer Relationships
Manager of the year) B-Digital
Goal
Getting: The Science of Achieving Goals
Praise for Goal Getting
"In
their latest book, "Goal Getting - The Science of Achieving Goals",
Terry and Peter have unlocked the mysteries of success, both in relation
to career and life goals, in a well researched but simple to read
handbook. The book makes it clear that 'ordinary people' can achieve
extra-ordinary things - things that they previously thought could only
be achieved by 'other people'. Exploding that myth can be achieved
through the power of structured goal setting and self belief - I can
personally vouch for the effectiveness of the methods presented."
Ed
Bradley
Head of Portfolio Management & Models
Risk Management Division
HBOS Australia
|
